By booking an appointment with Lifted Living LLC, you agree to adhere to the terms of this service agreement.

Scope of Services: Lifted Living offers two cleaning protocols: the Classic Clean and the Deluxe Clean. All new clients will start with a Deluxe Clean to ensure a thorough initial treatment of their space, after which they will transition to the Classic Clean for their regular, recurring service. In addition to our standard cleaning options, we provide Move-In/Move-Out Cleanings and offer the flexibility to add extra services to your regular cleanings, such as interior fridge or oven cleaning, as needed. For detailed descriptions of each cleaning type, please refer to the Lifted Living Cleaning Checklist. You will receive a quote for all one-time services with a "not to exceed" limit, and a flat rate fee for ongoing, recurring services.

Rates and Payments: Deluxe Cleaning Protocol: Hourly Rate: $55 per hour per cleaner. 2 cleaners: $110 per hour. 3 cleaners: $165 per hour. Classic Cleaning Protocol: Flat Rate Fee: Applied for recurring services (weekly, bi-weekly, monthly) following the initial deluxe clean. Discounted Packages: 6-month and 12-month cleaning packages available at reduced rates. Payment Methods: Accepted Payments: Cash, Check (payable to Lifted Living LLC), Credit Card, and Venmo. Additional Charges: Credit Card and Venmo payments incur an additional 3% fee. Payment Timing: First visit: Full payment required at the end of the visit. Future visits: Payment due within 5 days (Net 5). A credit card authorization form is required and will be kept on file to cover any applicable charges. This ensures an efficient billing process for both regular and incidental charges. Your card will only be used as needed and with your prior knowledge.

Appointment Scheduling: We offer a convenient scheduling system that provides appointment confirmations and reminders to help you stay organized. You can choose from two appointment times each day: a cheerful start at 9:00 AM or a cozy window between 12:30 PM and 2:00 PM. Please be aware that various factors, such as weather conditions, road issues (especially in winter), client cancellations, lockouts, and the possibility of appointments running longer than expected, may impact our afternoon arrival time. To keep you informed, we will send you a 30-minute notice when we are on our way. For hourly appointments, we reserve the time block you book, such as from 9:00 AM to 12:00 PM. However, please note that your Cleaning Consultant(s) may not be able to stay beyond the end time of your reserved slot. To ensure you receive the full service you need, we recommend booking extra time if you don’t have a strict time or price limit, as you will only be charged for the actual time your service takes.

Cancelations + Lockouts: If it becomes necessary to cancel your appointment, please notify our office in writing via email at hello@liftedliving.eco at least 48 hours before the scheduled start time. Cancellations made with less than 48 hours' notice will result in a charge equal to half the price of the regular service. If our team arrives at your home and is unable to enter, you will be charged the full price of the cleaning service. For our monthly clients, if you choose to skip a month, a skip fee of $65 will be applied. This fee is to account for the additional time required for the next appointment due to the extended interval between cleanings.

Access to Home: If you will not be home during the scheduled cleaning time, please provide access to your home by either giving us a key, leaving a key in your mailbox (in an envelope marked with [Lifted Living], or providing a garage or door code, to ensure efficient and timely service. Any keys provided will be labeled with a number, assigned to your Cleaning Consultant, and returned upon your request.

Off-Limit Areas: To ensure we respect your preferences, please keep doors closed to any areas you do not wish to have cleaned. We will adhere to these boundaries and avoid entering any rooms with closed doors.

Preparing for Your Cleaning Appointment: To help us provide the best service, please ensure that smaller items are picked up from the floors, and dressers and counters are organized before our arrival. We also recommend clearing dishes from the sink, which will allow our team to clean it more efficiently. Additionally, please secure sentimental items, cash, jewelry, and other small valuables. In the summer, setting your air conditioner to 72 degrees will help us work comfortably, and ensuring there are no wasp nests near entryways will enhance our safety. During winter, please clear sidewalks and driveways as needed to allow easy access to your home.

Pet Policy: For the safety and comfort of your pets, please make sure they are securely contained, if needed, during our visit. You can share details about your pets in your profile to help us accommodate their needs. Rest assured, we absolutely love animals!

Service Provider Responsibility: At Lifted Living, we are dedicated to achieving excellence in both cleaning and customer service with every appointment. Our team undergoes rigorous training and background checks to ensure the highest standards. We also employ a secret shopper method and a reward system to maintain top-quality performance from our cleaners, day in and day out. We arrive fully prepared with all the necessary supplies to complete the job. Our cleaning products are natural, non-toxic, and safe for families and pets. Additionally, we use a commercial-grade vacuum equipped with a HEPA filtration system. Lifted Living LLC is fully insured and bonded for your peace of mind.

Staff Safety: We are committed to ensuring the safety of our team members and have established guidelines to support this commitment. Our team members are required to avoid climbing ladders higher than 30 inches and to refrain from lifting or moving objects weighing more than 20 pounds. Additionally, they do not handle bodily fluids, pet accidents, or any other substances or items that may pose a health or safety risk. We reserve the right to remove any team member from a job site if their safety is at risk.

Solicitation Of Our Team Members: Clients are prohibited from soliciting our team members to be contracted or employed by you or your affiliations for any cleaning services. If you directly employ (either legally or on a cash basis) any current team member or one who has been contracted by us within the six-month period prior to such employment, you will be liable for a referral fee of $3000 per person. This fee applies whether you inform us of this action or we discover it independently at any time after it occurs.

Confidentiality and Privacy: At Lifted Living, we are committed to safeguarding your privacy and ensuring the confidentiality of your personal information. We value your trust and will not share any of your information with outside sources. All details provided to us are used solely for the purpose of delivering our services and will be kept secure and confidential.

Dispute Resolution: At Lifted Living, we are dedicated to ensuring your absolute satisfaction with our services. If any issues or disputes arise, please bring them to our attention, and we will do everything in our power to resolve them promptly and effectively. Additionally, while we treat your home and belongings with the utmost care, if anything were to ever get broken or damaged during our service, we will take responsibility and ensure that the issue is repaired or replaced as needed. Your satisfaction and trust are our top priorities.

Satisfaction Guarantee: At Lifted Living, consistently delivering service excellence is our top priority. We put our heart into every detail and strive to exceed your expectations. If any aspect of our service ever falls short of your expectations, please let us know, and we’ll promptly address the issue to ensure you’re fully satisfied with the outcome. If you have any questions, concerns, or feedback; don’t hesitate to reach out by calling/texting us at (503) 530-0284, or emailing us at hello@liftedliving.eco

Terms of Agreement: This service agreement remains in effect for the duration of the relationship between Lifted Living and the customer. Either party may terminate the agreement at any time, with or without cause.